Introduction These Terms and Conditions ("Terms") set forth the legal framework that governs the relationship between LuxeWashGarage ("we," "us," "our") and each customer ("you," "user") who uses our luxury car wash services either in person or via our digital booking platform.
Acceptance of Terms By accessing our facility, booking services online, or purchasing any related packages, you affirm that you have read, understood, and agree to comply with these Terms in full. If you do not agree, you must refrain from using our services.
Description of Services LuxeWashGarage offers luxury-grade car wash services, including exterior and interior detailing, hand-polishing, seasonal treatments, and optional valet features. Clients may schedule services online and enjoy amenities in our waiting lounge. The scope of service is defined by the package selected during booking and confirmed via digital or printed receipt.
User Responsibilities
By using our services, you agree to:
– Provide accurate information regarding your vehicle
– Arrive on time for booked appointments or notify us in advance in case of delays
– Avoid leaving valuables in your vehicle; LuxeWashGarage is not responsible for personal items
– Treat staff and premises with respect and refrain from any disruptive conduct – Ensure that your payment method remains valid for any pre-booked service
Limitation of Liability
While we take utmost care in the treatment of each vehicle, LuxeWashGarage shall not be liable for:
– Minor cosmetic imperfections resulting from existing wear
– Any damage caused by unreported pre-existing conditions
– Loss or damage to personal belongings left inside the vehicle
– Delays due to adverse weather or force majeure events Liability, if proven, shall be limited to the value of the individual service rendered, not exceeding the amount paid.
Intellectual Property All visual designs, service names, booking software, lounge experiences, and digital content associated with LuxeWashGarage are the intellectual property of our business. Any use, replication, or distribution without express written consent is strictly prohibited.
Governing Law and Jurisdiction These Terms are governed by the laws of Switzerland. In case of any dispute, the competent courts located in the Canton of Zürich shall have exclusive jurisdiction, unless otherwise required by Swiss consumer protection statutes.
Termination of Access
We reserve the right to refuse or cancel services in cases of:
– Non-payment or fraudulent transactions
– Repeated no-shows or last-minute cancellations
– Behavior deemed unsafe, abusive, or damaging to staff or property If access is terminated, LuxeWashGarage is under no obligation to issue refunds for missed appointments or unused service credits.
Refund Policy All purchases are final. Refunds will only be considered if a documented service failure occurred. In such cases, requests must be submitted in writing within 7 days of the service date. Approval is at our sole discretion and may take up to 14 business days for resolution.
Changes to Terms We reserve the right to modify these Terms without prior individual notice. Updated Terms will be published on our website. Your continued use of services after any modifications constitutes binding acceptance.
Effective Date
These Terms and Conditions take effect as of June 24, 2025, and apply to all transactions and interactions from this date forward.