Introduction This Privacy Policy explains how LuxeWashGarage collects, uses, and protects personal data provided by users of our luxury car wash and lounge booking platform. Designed for vehicle owners in Switzerland, our policy applies to customers making online reservations, visiting the lounge, or engaging with our website and digital services.
Privacy Policy LuxeWashGarage collects personal data solely for delivering premium car wash services, managing appointments, and enhancing the overall client experience. Data we collect may include:
Personal identification: full name, contact number, email
Appointment data: chosen services, booking time, vehicle type
Payment information: transaction IDs, card metadata (processed through third parties)
Technical data: IP address, browser/device type, visit logs
Communication records: contact forms, service feedback, customer support
All data is collected either directly through forms or automatically via session tracking for operational needs. We retain information only as long as necessary to meet our legal obligations or contractual commitments with you.
GDPR Under the General Data Protection Regulation (GDPR) applicable in Switzerland, you are entitled to:
Request access to your personal data
Correct inaccuracies in your data
Request deletion, unless legally restricted
Restrict or object to processing where applicable
Receive a copy of your data for transfer (data portability)
Withdraw consent at any time for non-essential processing
We process your data under one or more lawful bases: your consent, the execution of a contract (e.g., fulfilling your booking), compliance with Swiss legal obligations, or our legitimate interest in improving customer service.
Cookie Policy
4.1 Types of Cookies Used We use cookies to personalize your digital experience and ensure smooth navigation:
Essential cookies: enable bookings, logins, and account sessions
Functional cookies: remember user preferences and previous visits
Analytics cookies: measure site performance and traffic trends
Advertising cookies are not used.
4.2 How to Disable Cookies You can modify cookie settings directly within your browser. Most browsers allow you to block or delete cookies, either entirely or selectively. However, disabling essential cookies may limit access to certain booking functions and account features.
Disclosure to Third Parties We do not sell, rent, or share your personal data for commercial purposes. However, we may disclose limited information in the following cases:
To payment gateways to process transactions securely
To IT partners for platform maintenance and security
To regulatory authorities if required by law
To affiliated detailing professionals when necessary to fulfill services
All third-party partners operate under strict confidentiality agreements aligned with Swiss and EU data protection standards.
Data Security Measures We implement robust security protocols to prevent unauthorized access or misuse of your data:
Encrypted HTTPS connections across all digital interactions
Isolated, secure cloud environments for data hosting
Access limited to trained personnel under role-specific restrictions
Daily data backups and system monitoring for anomalies
Regular audits and penetration tests of critical infrastructure
User data is handled responsibly with strict adherence to cybersecurity best practices.
Effective Date
This Privacy Policy is effective as of June 24, 2025. We may update this policy to reflect legal or operational changes, and all updates will be clearly posted on our website. Users will be notified via email in case of significant amendments affecting their rights.